Merna's CV
Merna Bassem Sameen
Sales Executive | Banking Sector
Profile summary
Adaptable Sales Executive with 7 years of progressive experience in the banking and telecommunications sectors, bringing expertise in client acquisition and process improvement across the GCC. Track record of meeting monthly sales targets and conducting quality audits across multiple operational channels. Dedicated to applying strong analytical capabilities and customer experience strategies to drive business growth.
Career highlights
Sales Performance: Promoted personal finance and credit cards at Dubai Islamic Bank to consistently meet monthly sales targets while driving customer acquisition through direct outreach.
Quality Assurance: Conducted regular quality audits across multiple channels and evaluated 100 customer interactions weekly at Telecom Egypt to ensure compliance with operational standards.
Process Alignment: Led calibration sessions across operations at Telecom Egypt to ensure alignment of quality standards among 139 team leaders and operational stakeholders.
Professional Development: Completed Lean Six Sigma Foundations and Business Analysis essential tools and techniques certifications through LinkedIn Learning to strengthen analytical capabilities.
Key skills
Professional experience
Directs retail banking sales operations within Abu Dhabi, overseeing the direct sales execution for banking product portfolios and managing client acquisition pipelines while maintaining operational compliance with internal bank policies.
- Promotes Personal Finance and Credit Cards to consistently meet monthly sales targets.
- Drives customer acquisition through direct outreach and targeted sales activities.
- Maintains documentation accuracy and compliance with bank policies during sales transactions.
Directed quality monitoring operations for Telecom Egypt, managing compliance audits, data trend analysis, and process enhancement initiatives to maintain organizational standards.
- Led calibration sessions across operations to ensure alignment of quality standards among 139 team leaders and operational stakeholders.
- Conducted regular quality audits across multiple channels and delivered one-to-one and group coaching sessions based on identified performance gaps.
Directed administrative structuring and cross-departmental coordination for the risk management function during initial team formation.
- Gathered risk input from multiple departments.
- Analyzed and consolidated department risk data.
Managed quality assurance operations and compliance frameworks across customer service teams while guiding process enhancement initiatives.
- Evaluated 100 customer interactions weekly to ensure compliance with quality standards.
- Highlighted process issues and gaps, sharing insights to improve operational workflows.
- Maintained detailed quality reports and contributed to calibration sessions.
- Processed back office tasks and handled technical issues by coordinating with internal teams.
- Maintained compliance with quality and service level agreement standards while resolving service requests.
- Executes database migrations and upgrades to maintain system stability.
- Monitors query performance and applies indexing strategies to database tables.
- Administers course assessments through platform tools.
- Tracks learner progress and coordinates scheduling for educational modules.
- Facilitates agile ceremonies and sprint planning sessions to coordinate engineering tasks.
- Maintains project progress and backlog items using internal tracking tools.
- Completed assigned projects according to given specifications and guidelines.
- Executed tasks within assigned programs and workflows.
- Completed scheduling tasks within Xceed to organize daily operational timelines.
- Executed time management workflows for projects to maintain workflow structure.
Education
Accounting
- Overall Grade: Good
Certifications
Languages
Arabic · Native
English · Professional